Privacy Policy / Dasar Privasi

[EN] Appserved (“we,” “us,” or “our”) operates https://appserved.com/. We respect your privacy and are committed to handling your personal data responsibly, in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and applicable data protection principles. This Privacy Policy explains what data we collect, why we collect it, where it is stored, and your rights regarding your information.

[BM] Appserved (“kami”) mengendalikan https://appserved.com/. Kami menghormati privasi anda dan berikrar untuk mengendalikan data peribadi anda secara bertanggungjawab, selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA) Malaysia dan prinsip perlindungan data yang berkaitan. Dasar Privasi ini menjelaskan jenis data yang kami kumpul, tujuan pengumpulan, lokasi penyimpanan, serta hak anda terhadap maklumat tersebut.

[EN] We collect personal data that you voluntarily submit to us through web forms on our site, as well as limited technical data automatically generated during your visit:

• Booking Audit Form: Name, email address, business name, current booking process details, and optional website/booking links. (Providing your name and email is mandatory to process your request).
• Notify Me Forms: Email address. (Mandatory to receive notification updates).
• Contact Form: Name, email address, and your message content. (Mandatory to respond to your inquiry).
• Technical & Analytics Data: We use analytical tools (such as Google Analytics 4 via Google Tag Manager) to collect standard, aggregated web metrics, including browser type, general geographical location, device type, referring pages, and page interaction data.

[BM] Kami mengumpul data peribadi yang anda serahkan secara sukarela melalui borang web di laman kami, serta data teknikal terhad yang dijana secara automatik semasa lawatan anda:

• Borang Audit Tempahan (Booking Audit Form): Nama, alamat e-mel, nama perniagaan, butiran proses tempahan semasa, dan pautan laman web/tempahan pilihan. (Nama dan e-mel adalah wajib untuk memproses permohonan anda).
• Borang Maklumkan Saya (Notify Me Forms): Alamat e-mel. (Wajib untuk menerima kemas kini pemberitahuan).
• Borang Hubungi Kami (Contact Form): Nama, alamat e-mel, dan kandungan mesej anda. (Wajib untuk kami membalas pertanyaan anda).
• Data Teknikal & Analitik: Kami menggunakan alat analitik (seperti Google Analytics 4 melalui Google Tag Manager) untuk mengumpul metrik web biasa secara agregat, termasuk jenis pelayar, lokasi geografi umum, jenis peranti, halaman rujukan, dan data interaksi halaman.

[EN] We process your personal data strictly for the following operational purposes:

• To deliver and evaluate your requested Booking Audit or agency service inquiry.
• To email you availability updates when specific demo projects launch (if requested via “Notify Me”).
• To respond directly to your messages submitted through our contact form.
• To maintain administrative records and ensure website security, integrity, and operational performance.

We do not sell, rent, or trade your personal data to third-party marketers.

[BM] Kami memproses data peribadi anda secara khusus untuk tujuan pengendalian berikut:

• Untuk menyampaikan dan menilai Audit Tempahan atau pertanyaan perkhidmatan agensi yang anda minta.
• Untuk menghantar kemas kini e-mel apabila projek demo tertentu dilancarkan (jika diminta melalui “Notify Me”).
• Untuk membalas secara terus mesej yang dihantar melalui borang hubungi kami.
• Untuk mengekalkan rekod pentadbiran serta memastikan keselamatan, integriti, dan prestasi pengendalian laman web.

Kami tidak menjual, menyewa, atau memperdagangkan data peribadi anda kepada pihak ketiga untuk tujuan pemasaran.

[EN] Your submitted form data is stored securely in our customer relationship database (FluentCRM) hosted on our WordPress server infrastructure. Transactional emails (such as confirmation messages) are routed through encrypted email deliverability services (FluentSMTP).

We do not directly process online payments on this website. Where third-party service providers (such as web hosting or email routing providers) handle data on our behalf, they do so under contractual duties of confidentiality and data security.

[BM] Data borang yang anda serahkan disimpan secara selamat dalam pangkalan data perhubungan pelanggan kami (FluentCRM) yang dihoskan di atas infrastruktur pelayan WordPress kami. E-mel transaksi (seperti mesej pengesahan) dihantar melalui perkhidmatan penghantaran e-mel terenkripsi (FluentSMTP).

Kami tidak memproses sebarang pembayaran dalam talian secara terus di laman web ini. Apabila penyedia perkhidmatan pihak ketiga (seperti penyedia hos web atau penghantaran e-mel) mengendalikan data bagi pihak kami, mereka terikat dengan kewajipan kerahsiaan dan keselamatan data secara kontraktual.

[EN] We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• General Enquiries & Contact Data: Retained for up to 24 months after your last communication with us, or until you ask us to delete it.
• Commercial Records: Retained for the required duration under applicable statutory financial, tax, and business record-keeping obligations.
• Marketing Notifications: Retained until you withdraw consent or unsubscribe from updates.

[BM] Kami menyimpan data peribadi anda hanya selama mana yang diperlukan untuk memenuhi tujuan pengumpulannya:

• Pertanyaan Umum & Data Hubungan: Disimpan sehingga 24 bulan selepas komunikasi terakhir anda dengan kami, atau sehingga anda meminta kami memadamkannya.
• Rekod Komersial: Disimpan mengikut tempoh yang diwajibkan di bawah undang-undang kewangan, cukai, dan simpanan rekod perniagaan yang terpakai.
• Pemberitahuan Pemasaran: Disimpan sehingga anda menarik balik kebenaran atau membatalkan langganan kemas kini.

[EN] Our website uses essential session cookies required for core site functionality (such as form submission handling), along with analytical cookies (Google Analytics 4) to help us analyze website traffic and user experience. You can choose to disable non-essential cookies through your web browser settings at any time.

<strong>[BM]</strong> Laman web kami menggunakan kuki sesi asas yang diperlukan untuk fungsi teras laman (seperti pengendalian penyerahan borang), serta kuki analitik (Google Analytics 4) untuk membantu kami menganalisis trafik web dan pengalaman pengguna. Anda boleh memilih untuk mematikan kuki tidak asas melalui tetapan pelayar web anda pada bila-bila masa.

[EN] Subject to applicable laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or rectify any inaccurate or incomplete personal data.
• Deletion / Erasure: Request that we delete your personal data from our systems.
• Withdrawal of Consent: Withdraw your consent for us to contact you or process your data at any time.

To exercise any of these rights, please submit a written request to us at info@appserved.com. We will handle and respond to your request within 21 days.

[BM] Tertakluk kepada undang-undang yang terpakai, anda mempunyai hak-hak berikut berhubung data peribadi anda:

• Akses: Meminta salinan data peribadi yang kami pegang mengenai anda.
• Pembetulan: Meminta kami mengemas kini atau membetulkan sebarang data peribadi yang tidak tepat atau tidak lengkap.
• Pemadaman: Meminta kami memadamkan data peribadi anda daripada sistem kami.
• Penarikan Balik Kebenaran: Menarik balik kebenaran anda untuk kami menghubungi anda atau memproses data anda pada bila-bila masa.

Untuk menjalankan mana-mana hak ini, sila kemukakan permohonan bertulis kepada kami di <strong>info@appserved.com</strong>. Kami akan mengendalikan dan membalas permohonan anda dalam tempoh 21 hari.

[EN] We implement technical and organizational security measures (including SSL/HTTPS encryption and restricted administrative access) to protect your personal data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is completely immune to security risks.

<strong>[BM]</strong> Kami melaksanakan langkah keselamatan teknikal dan organisasi (termasuk penyulitan SSL/HTTPS dan akses pentadbiran terhad) untuk melindungi data peribadi anda daripada akses tanpa kebenaran, kehilangan, atau penyalahgunaan. Walau bagaimanapun, sila ambil perhatian bahawa tiada kaedah penghantaran melalui internet yang terjamin selamat sepenuhnya.

[EN] If you have questions, feedback, or data privacy requests regarding this policy, please contact our Data Privacy Representative:

• Entity: Appserved
• Email: info@appserved.com
• Website: https://appserved.com/

[BM] Sekiranya anda mempunyai soalan, maklum balas, atau permohonan privasi data berhubung dasar ini, sila hubungi Wakil Privasi Data kami:

• Entiti: Appserved
• E-mel: info@appserved.com
• Laman Web: https://appserved.com/